Career Coach

Starting Pay Range

Depending on experience

Job Description:

Hawkeye Properties and Workforce Innovation, Inc. (Hawkeye) is a non-profit organization committed to helping historically overlooked, underserved, and under-resourced populations. Since 2010, we have supported non-profit organizations and other tax-exempt charitable organizations through activities, such as providing loans at below-market rates, acquiring and managing real estate property at below-market rates, and other activities that are in support of the charitable purposes of the corporation.

We are seeking a passionate and experienced Career Coach to provide guidance and support to clients as they navigate through employment options.

Location - 3130 Inland Empire Blvd., Ste A

Ontario, CA 91764

Office Hours: Monday & Wednesday: 9:00 am - 6:00pm

Tuesday, Thursday and Friday: 8:00 am - 4:30pm

You will have 4 days in the office and one day remote each week.

Essential Functions include, but are not limited to the following:

• Develop and guide job seekers through the preparation of Individual Employment Plans (IEP) based on their career and educational goals. 
• Research and identify potential employers regarding job opportunities or work experience opportunities aligned with client caseload needs.
• Utilize both internal and external job boards and interface with administrative personnel to ensure the internal job board is updated.
• Participate in on-site job fairs and mass interviewing and/or hiring activities; participates on Job Search work teams and job clubs; may facilitate job clubs independently or with BDP.
• Provide career coaching and case management services to clients including tracking the clients’ progress in training and job search activities.
• Outreach and collaborate with external partners to develop job leads and job orders to meet the needs of job seekers and employers. 
• Provide referral and tracking of clients into programs provided on-site at the centers, as well as maintain contact with network partners to ensure that participants are receiving appropriate services. 
• Assess jobseeker’s employment and training needs and skills through interviewing, testing and other strategies.
• Perform data entry into mandated databases as required by contract, policies and procedures, and update databases to maintain files and documentations.
• Assists in developing, maintaining and leading viable Business Advisory Collaborative and other partnership opportunities or events.
• Review and process required documentation for various training enrollment and completion.
• Act as liaison for client with internal personnel or on-site agencies and external service providers, during all phases of training, placement and retention, in order to ensure consistent flow of benefits and services
• Research, evaluate, and maintain partnerships with training providers for both vocational and remedial training
• Conduct orientation sessions, workshops, and other group presentations that prepare job seekers for real-life business needs and expectations.
• Follow all policies, procedures and regulations related to eligibility documentation and ensure that case files have originals and/or copies of eligibility documentation.
• Maintain accurate individual case files for each client and meet compliance requirements with all policies and procedures.
• Conducts regular labor market and industry needs analysis and stays current on business and hiring trends.
• This position requires local travel extensively (> 50% of the time) a valid CA driver's license and state-required auto insurance required.

Knowledge, Skills and Abilities Required: 

• Strong service-orientation and interpersonal skills; develops rapport and works successfully with a diverse population of clients, co-workers, potential employers, and other external agencies
• Critical thinking, self-motivation and a high degree of integrity and ethics are essential.
• Ability to work independently and within a team, to work efficiently and meet deadlines in a fast-paced, multi-task environment.
• Ability to work effectively under pressure and demonstrate problem-solving skills, while maintaining diplomacy, courtesy and professionalism. 
• Ability to change direction as priorities shift and thrive in environments that require the ability to adapt to changing circumstances. 
• Excellent customer relations skills, ability to exercise reasonable judgment and maintain confidentiality.
• Ability to work with minimal supervision.
• Strong written and oral communication skills. 
• Ability to read, analyze, and interpret data appropriately.
• Proficient knowledge of Microsoft office including word and excel. 
• Ability to travel and to work flexible hours.

Education and Experience:

• Associate's degree or equivalent from two-year college or technical school required. 
• BA/BS degree preferred.
• 2-3 years of experience in social services, coaching, job development or related fields with an employment focus.
• Non-profit experience preferred.
• Spanish/English bilingual preferred.
• Knowledge of CalJobs and quality control process preferred.
• Global Career Development Facilitation Certification or Workforce and Career Development Certification preferred.

*The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.