SUMMARY:
The Concierge Medicine Care Navigator (MA) serves as a central point of contact for patients in a high-touch care model. This role blends clinical support with elevated customer service while supporting physicians and the care team.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.
Patient Concierge & Experience
Serve as key concierge contact for assigned patients
Build trusted long-term relationships
Proactively communicate regarding care plans and follow-ups
Coordinate referrals, imaging, labs, and specialists
Deliver a discreet, white-glove experience
Clinical & Medical Assistant Duties
Pre-visit planning and post-visit follow-up
Room patients and prepare exam rooms
Obtain and document vitals and medical histories
Perform phlebotomy, EKGs, injections, immunizations, and POCT
Assist providers during exams and procedures
Manage clinical supplies
Scheduling & Care Coordination
Manage appointment scheduling with urgency
Coordinate same-day and extended visits
Close care gaps (screenings, labs, vaccinations)
Track orders, referrals, and test results
Administrative & Documentation Support
Document patient interactions in EHR
Manage medical records and referrals
Support onboarding of concierge members
Maintain HIPAA compliance
Collaboration & Practice Operations
Collaborate with physicians and leadership
Improve workflows and patient satisfaction
Support quality initiatives
Performs other duties as assigned.
EDUCATION:
CMA/RMA certification or equivalent
EXPERIENCE:
2+ years clinical healthcare experience
Phlebotomy and EKG experience preferred
Concierge or primary care experience preferred
EHR and patient portal familiarity preferred
Strong communication and customer service
Excellent organization and attention to detail
SUPERVISORY RESPONSIBILITY:
None.
Pay Range:
$20.96-$34.61
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
LPG-Cranston-1500 Pontiac Ave - 1500 Pontiac Avenue Cranston, Rhode Island 02920
Work Type:
M-F Days
Work Shift:
Variable
Daily Hours:
8 hours
Driving Required:
No