Care Manager LPN

Friend Health is seeking a compassionate and experienced Care Manager - LPN to join our team. In this role, you will be responsible for care coordination and patient support in alignment with managed care and Patient-Centered Medical Home (PCMH) principles. The goal of this position is to enhance patient care quality and ensure continuity of services, working collaboratively with the healthcare team to improve health outcomes.

Essential Job Duties & Responsibilities:

• Develop, implement, and evaluate care management policies, goals, and objectives
• Support the care team in care coordination and implementation of patient care plans
• Conduct ongoing clinical assessments and develop integrated patient care plans for high- and medium-risk patients
• Collaborate in the selection, development, and maintenance of patient education materials
• Develop individualized care plans based on patient needs
• Work closely with the supervisor to integrate care coordination services into the team model
• Monitor daily activities of assigned staff, assess performance, provide feedback, and develop training and professional growth plans
• Provide orientation, education, and training for staff as needed
• Assist with transition of care post-hospitalization
• Participate in integrated care team rounds
• Perform data analysis and tracking
• Investigate and resolve patient and provider complaints
• Participate in relevant departmental and organizational committees
• Perform other related duties and projects as assigned

Educational Requirements:

• Current State of Illinois license (LPN, LCSW, or LSW)
• Diploma or Certificate from an Accredited LPN Program (Required)
• Current CPR Certification (Required)
• Valid Illinois Driver’s License (Required)
• Case Management or Care Coordination Certification (Preferred but not required)

Experience & Related Skills:

• 3 years of experience in healthcare care coordination or disease management
• Experience in an ambulatory healthcare setting or federally qualified health center (FQHC) is required
• Strong time management and organizational skills in a high-intensity, patient-focused work environment
• Demonstrates problem-solving, decision-making, and sound judgment
• Exceptional customer service skills
• Strong oral and written communication skills

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

(The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one’s senses, and mental demands.) None known.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Extended periods of standing, walking, and physical activity
• Compliance with safety protocols and use of personal protective equipment

EMPLOYMENT CONDITIONS

This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.

COMPENSATION & BENEFITS

Hourly Pay Rate: $30.00-31.00

Comprehensive Benefits Package, including:

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• Professional Development Opportunities
• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Why Join Us?

This role offers the opportunity to positively impact patient care outcomes while working in a collaborative, patient-centered environment. If you’re passionate about care coordination, teamwork, and making a difference in healthcare, we encourage you to apply!