Care Management Support Specialist, FT, Day

Inspire health. Serve with compassion. Be the difference.

Job Summary

Support the department in day-to-day operations and reporting requirements. Has a basic understanding of processes to support and intervene in areas allowable under the scope of practice for this role. Develops expertise in administrative and technical support related to the operational functions of the department.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.

• Provides administrative and technical support through knowledge of operational support needs for the department.  Can include but not limited to managing phones & emails, payroll management, direct support to management staff, clerical functions.

• Provides efficient and effective communication among care management staff, CCI clients, and all other health care providers (internally/externally).  Follows through on assigned duties and commitments.

• Engages collaboratively with care management staff, other health care professionals, and external customers when performing day to day activities.

• Collects data and provides statistical information and regular updates to leadership on programs, projects, assigned audits.  Support department by performing assigned audits, referrals and providing organizational resource information to staff, providing discharge survey letters to patient/family 

• Performs other duties as assigned.

Supervisory/Management Responsibility

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School diploma /equivalent or higher.

• Experience - One (1) year unit secretary, physician practice or related.

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Communication skills to engage collaboratively with care management staff and all other health care professionals.

• Awareness of health care regulations around transitions of care and care management. 

• Medical terminology course/knowledge preferred

• Organizational skills, time management skills, problem solving skills, preferred

• Microsoft office systems preferred

Work Shift

Day (United States of America)

Location

Grove Commons Practices

Facility

7002 Value-Based Care and Network Services

Department

70028455 Ambulatory Care Management

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.