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Care Management Support Coordinator II

BravoTech

Hidalgo, TX(remote)

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JOB DETAILS
SKILLS
Administrative Management, Administrative Skills, Call Centers, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Documentation, English Language, Healthcare, Healthcare Administration, High School Diploma, Home Care, Legal, Managed Care, Medical Office, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multilingual, Multitasking, Organizational Skills, Problem Solving Skills, Quality Management, Quality Metrics, Regulations, Regulatory Compliance, Spanish Language, State Laws and Regulations, Systems Administration/Management, Telephone Skills, Time Management, Typing
LOCATION
Hidalgo, TX
POSTED
30+ days ago

Care Management Coordinator - Remote

Location: 100% Remote (Candidates must reside in the Hidalgo, TX area)
Job Type: Full-Time
About the Role
We're seeking a customer-focused Care Management Coordinator to support administrative care management activities in a fast-paced, remote call center environment. In this role, you'll serve as a primary point of contact for members, scheduling assessments, coordinating services, documenting member information, and delivering outstanding customer support. Bilingual candidates are highly encouraged to apply.
What You'll Do
  • Make outbound calls and answer inbound calls to schedule member assessments and services
  • Serve as the primary scheduling contact for members, providers, and internal care teams
  • Resolve scheduling issues and provide exceptional customer service
  • Maintain accurate member documentation in compliance with state and regulatory guidelines
  • Communicate with members, caregivers, and legal representatives regarding appointments and services
  • Manage multiple systems while documenting interactions and updating member records
  • Meet daily productivity goals and departmental turnaround times
  • Maintain professionalism, attendance, and quality standards in a high-volume call environment
Required Qualifications
  • High school diploma or GED
  • 1-2 years of customer service, administrative support, healthcare support, or related experience
  • Experience handling a high volume of inbound and outbound phone calls
  • Strong computer skills, including Microsoft Outlook, Excel, and Microsoft Office
  • Excellent typing and data entry skills
  • Strong communication, organizational, and multitasking abilities
  • Ability to work independently in a fast-paced remote environment while meeting performance goals
  • Must reside in the Hidalgo, Texas area
Preferred Qualifications
  • Bilingual (English/Spanish)
  • Call center experience
  • Home health, managed care, healthcare scheduling, or medical office experience
  • Experience working in environments with strict deadlines and productivity metrics
  • Familiarity with healthcare documentation and member service processes
What Success Looks Like
  • Handle approximately 30 member interactions per day
  • Meet scheduling and outreach turnaround time requirements
  • Deliver exceptional customer service while maintaining productivity and quality standards
  • Accurately document member information and follow regulatory guidelines
  • Effectively manage multiple systems while assisting members
Apply Today
If you enjoy helping others, thrive in a fast-paced customer service environment, and are looking for a remote opportunity where you can make a meaningful impact, we'd love to hear from you. Apply today to join a team dedicated to delivering exceptional member support.

IND123

About the Company

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BravoTech

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