Care Management Support Coordinator II

In this role, you'll serve as a primary point of contact for members, scheduling assessments, coordinating services, documenting member information, and delivering outstanding customer support. We're seeking a customer-focused Care Management Coordinator to support administrative care management activities in a fast-paced, remote call center environment.

Care Management Coordinator - Remote

Location: 100% Remote (Candidates must reside in the Hidalgo, TX area)
Job Type: Full-Time
About the Role
We're seeking a customer-focused Care Management Coordinator to support administrative care management activities in a fast-paced, remote call center environment. In this role, you'll serve as a primary point of contact for members, scheduling assessments, coordinating services, documenting member information, and delivering outstanding customer support. Bilingual candidates are highly encouraged to apply.
What You'll Do

• Make outbound calls and answer inbound calls to schedule member assessments and services
• Serve as the primary scheduling contact for members, providers, and internal care teams
• Resolve scheduling issues and provide exceptional customer service
• Maintain accurate member documentation in compliance with state and regulatory guidelines
• Communicate with members, caregivers, and legal representatives regarding appointments and services
• Manage multiple systems while documenting interactions and updating member records
• Meet daily productivity goals and departmental turnaround times
• Maintain professionalism, attendance, and quality standards in a high-volume call environment

Required Qualifications

• High school diploma or GED
• 1-2 years of customer service, administrative support, healthcare support, or related experience
• Experience handling a high volume of inbound and outbound phone calls
• Strong computer skills, including Microsoft Outlook, Excel, and Microsoft Office
• Excellent typing and data entry skills
• Strong communication, organizational, and multitasking abilities
• Ability to work independently in a fast-paced remote environment while meeting performance goals
• Must reside in the Hidalgo, Texas area

Preferred Qualifications

• Bilingual (English/Spanish)
• Call center experience
• Home health, managed care, healthcare scheduling, or medical office experience
• Experience working in environments with strict deadlines and productivity metrics
• Familiarity with healthcare documentation and member service processes

What Success Looks Like

• Handle approximately 30 member interactions per day
• Meet scheduling and outreach turnaround time requirements
• Deliver exceptional customer service while maintaining productivity and quality standards
• Accurately document member information and follow regulatory guidelines
• Effectively manage multiple systems while assisting members

Apply Today
If you enjoy helping others, thrive in a fast-paced customer service environment, and are looking for a remote opportunity where you can make a meaningful impact, we'd love to hear from you. Apply today to join a team dedicated to delivering exceptional member support.

IND123