Care Coordinator

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

As a Care Coordinator I or II, you’ll use your clinical expertise to conduct assessments, facilitate care planning, and guide a multidisciplinary team in providing intensive supports to youth and families. You’ll play a central role in helping families access services, build stability, and achieve their goals.

• Conduct initial and updated assessments, including CANS, CRAFFT, diagnostic assessments, and Serious Emotional Disturbance (SED) determinations

• Convene and facilitate Care Planning Team (CPT) meetings to develop and update Individualized Care Plans (ICPs)

• Work directly with youth and families to identify strengths, needs, and strategies for meeting their goals

• Ensure Risk Management/Safety Plans are completed, reviewed, and updated as needed

• Collaborate with state agencies, schools, primary care, and community providers

• Coordinate services and ensure access to medically necessary supports

• Prepare youth and families for transitions when goals are met and progress is sustained

• Monitor caseload expectations, documentation, and service delivery to program standards

Who You Are:

• Bachelors or Master’s degree in a Human Services-related field required (license-eligible)

• CANS-MA certification required (or ability to obtain upon hire)

• At least 1-3 years of experience providing behavioral health services to children, adolescents, and families

• Knowledge of Serious Emotional Disturbance (SED) and child/adolescent treatment techniques

• Strong facilitation, crisis planning, and collaboration skills

• Experience with Wraparound programs or home-based services preferred

• Familiarity with child-serving systems and community resources

• Comfortable with documentation systems, word processing, and email

• Valid Massachusetts driver’s license and reliable transportation required

Shift: Monday–Friday | Typical hours are 8:00 AM–5:00 PM, with occasional evening availability (up to 8:00 PM) based on the needs of the individuals and families served.

Pay: $55,120-$69,243 (Based on education and experience)