Care Coordinator

The VRC Care Coordinator is responsible for supporting the day-to-day VRC operations by performing administrative tasks, responding to inquiries and resolving concerns ensuring high quality member service. This team member will optimally support the member interactions from start to finish, which may include identification verification; updating or confirming demographic information, ensuring all forms and waivers are up to date, and answering a high volume of calls. 

• Support VRC Member Experience, Operations, and Management 
• Multi-site flexibility 
• Enjoy working as a part of a highly collaborative team
• Schedule and coordinate member appointments, meetings, classes, consults, and department communication as needed
• Providing a proactive approach to customer service by listening to the member, taking ownership of solutions and escalate issues as appropriate to resolve concerns
• Day of event support by checking in members, event set-up, event breakdown, and group rotations 
• Provides high quality service to a variety of members over the telephone, email and in-person encompassing both verbal and written communication
• Assist members in database registration, completion of initial paperwork including consent/release forms, resource referrals  
• Prioritized assigned projects ensuring deadlines are met 
• Actively supervises the use of confidential member information to maintain appropriate levels of confidentiality as established under HIPAA (the Health Insurance Portability and Accountability Act)

• High School diploma and a minimum of 1 years’ related experience
• Working knowledge of Microsoft Windows applications and Microsoft Office 
• Strong verbal and written communication skills
• Excellent interpersonal and multitasking skills 
• Medical/well-being office experience with a strong emphasis in customer service, computer skills and phones 

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)