Care Coordinator Navigator

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

A Care Coordinator Navigator assists individuals in navigating the healthcare system, coordinating care services, and advocating for the needs of patients. They work closely with healthcare providers, patients, and families to ensure that the appropriate care is provided and that patients receive the support they need. This role may involve scheduling appointments, providing information on available resources, coordinating referrals to specialists, and assisting with insurance and billing issues. Care Coordinator Navigators play a vital role in helping patients access and navigate the complex healthcare system by supporting teams with non-clinical patient interactions with the goal to reduce barriers to care and to increase patient satisfaction.