Billing, Communication Skills, Computer Maintenance, Computer Skills, Customer Support/Service, Documentation, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Medical Billing, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Mentoring, Multitasking, Operations Management, Organizational Skills, Patient Assessment, Patient Care, Patient Confidentiality, Patient Registration, Record Keeping, Telephone Skills
LOCATION
Austin, Texas
POSTED
6 days ago
Overview:
“TexPTS truly listens to its employees and also provides us autonomy rather than being a puppet on a string. I took this job not entirely knowing what I was getting in to, and it’s been the best career move I’ve ever made.” -Jordan Mazick PT, DPT, OCS
Job Type: Full Time (M-F) M-TH: 10am - 7pm / Friday 7am - 4pm
Salary: $18-$19/HR
Medical Front Office Experience Desired
How TexPTS and Confluent Health Supports You:
Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally
A focus to create a diverse, equitable, and inclusive workplace culture
*Part-time and PRN employees are only eligible to participate in the 401(k) benefit.
Responsibilities:
You’ll Achieve Success By:
Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.
Qualifications:
High School Diploma or GED required
Minimum 1 year of experience in a medical office or healthcare setting required
Basic office, customer service, and computer skills required
Experience with EMR/EHR systems preferred
Strong communication, organizational, and multitasking skills
Knowledge of insurance verification and scheduling preferred
Ability to maintain patient confidentiality and professionalism at all times
Voted “Best Places to Work” 2023,. 2024, and 2025! 4+ star employer as rated on Glassdoor!
Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at