| Location | Louisville, KY (Remote) |
| Salary | $23 |
Contract Type / Duration: 6-Month Contract
Location: Remote - Kentucky Residents Only
Work Hours: 8-hour shifts beginning at 9:00 or 9:30 AM and ending as late as 7:00 PM EST/CST, depending on department needs
Pay Rate: $20 $23/hour, depending on certifications and experience
Job SummaryWe are seeking a Care Coordinator II to support member outreach, care coordination, and preventive health initiatives. This member-facing role focuses on engaging members by phone, helping them access appropriate care and resources, scheduling appointments, and supporting preventive care goals.
The ideal candidate has healthcare or community-based experience, strong communication skills, and the ability to build rapport quickly while accurately documenting member interactions across multiple systems.
Key ResponsibilitiesConduct outbound and inbound calls to engage members and support care coordination activities.
Educate members about recommended care, benefits, available resources, and next steps.
Support preventive care outreach, including well-child visits, postpartum care, A1C testing, and breast cancer screenings.
Assist members with scheduling appointments and connecting with healthcare providers and community resources.
Coordinate follow-up activities based on member needs and care plans.
Identify member needs and make appropriate referrals to care managers, disease management programs, and community organizations.
Support members with social determinants of health (SDOH) resource needs.
Document member interactions, assessments, referrals, and follow-up activities accurately.
Maintain member records and ensure information is entered correctly across multiple systems.
Communicate with care managers, providers, practitioners, and other team members to support continuity of care.
Participate in team meetings and other member engagement activities as needed.
Outbound member outreach and healthcare communication - Experience conducting outbound calls, engaging members, and supporting provider or appointment scheduling.
Healthcare documentation and technology - Ability to accurately document and chart while speaking with members and navigate multiple computer systems.
Care coordination and member support - Experience with appointment scheduling, healthcare/community resources, SDOH support, active listening, and strong verbal and written communication.
Certified Community Health Worker (CHW) certification.
LPN experience or credentials.
Healthcare or community-based support experience.
Medical or clinical knowledge.
Knowledge of community resources and social determinants of health.
Previous remote healthcare experience.
Experience supporting preventive care or health outreach programs.
Ability to quickly build rapport with members.
Strong adaptability, reliability, and organizational skills.
Required: High school diploma or equivalent.
CertificationsPreferred: Certified Community Health Worker (CHW).
LPN: Preferred.
TrainingTraining is approximately 3 weeks:
2 weeks: Classroom training
1 week: One-on-one training
Training hours: 8:00 AM 4:30 PM EST/CST
Cameras must be on during training.
Candidates should be prepared to attend the full training schedule without time off during training.
Remote position for Kentucky residents only.
Quarterly in-person team meetings may be held at a Louisville-area hub.
Cameras are expected to be on for most meetings; candidates should maintain a professional work environment and attire.
Candidates must have a current smartphone capable of meeting required security standards.
This is a highly member-focused role with direct interaction supporting healthcare access, preventive care, and member engagement.
Contract may have potential for extension based on business needs.