Care Coordinator / LA West Coast

Make your mark for patients

We are looking for a compassionate, bilingual, and patient-focused Onward Care Coordinator to join our Rare Disease Patient Support team. This is a remote position aligned with West Coast working hours (PST) supporting Spanish- and English-speaking patients and caregivers throughout their treatment journeys.

About the role

As a Bilingual Onward Care Coordinator, you will serve as a primary point of contact for patients enrolled in Rare Disease Patient Support Services. You will deliver individualized, high-touch assistance focused on treatment access, affordability, administration, and adherence.

Using your clinical experience and behavioral science skills, you will help patients and caregivers navigate barriers, identify relevant resources, and communicate confidently with their healthcare providers. This is a non-clinical support role, and treatment-related or medical questions will be referred to the patient's healthcare provider.

Who you'll work with

You will collaborate with Rare Case Managers, Rare Reimbursement Executives, access specialists, patient experience colleagues, and Rare Disease Patient Support Program operations. Together, the team provides consistent, compassionate, and informed support throughout the patient journey.

What you'll do

• Serve as the primary contact for Spanish- and English-speaking patients and caregivers.
• Deliver personalized support using empathy, active listening, and behavioral science skills.
• Explain insurance coverage, access pathways, and available affordability support options.
• Provide non-clinical education and refer medical questions to healthcare providers.
• Help patients prepare for productive conversations with their healthcare providers.
• Follow privacy, safety, adverse-event reporting, and program operating requirements.

Interested? For this role, we're looking for following

Minimum requirements

• Bachelor's degree required.
• Minimum of 6+ years of patient-facing clinical experience; or 4 yrs years plus 2+ years industry years as a Registered Nurse, Doctor of Pharmacy, or similarly qualified clinical professional
• Professional fluency in Spanish and English, including speaking, reading, and writing. Ability to support complex patient and caregiver conversations in both languages
• Willing and able to work remotely during West Coast business PST hours

Preferred requirements

• Previous experience working successfully in a remote environment.
• Patient support program or rare disease experience.
• Infusion, specialty pharmacy, or specialty distribution experience.
• Understanding of insurance coverage and patient financial assistance options.
• Experience navigating access complexities for newly introduced medications.

Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.

Unless explicitly stated in the description, this role is hybrid with 40% of your time spent in the office, regardless of your current contractual agreement. If your current working arrangements differ, please contact your Talent Partner to discuss before submitting your application.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

Requisition ID: 94066

Recruiter: Mary Fagundo

Hiring Manager: Brittany Stancati

Talent Partner: Caroline Nolen

Job Level: SA II

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