Care Coordinator II

Job Summary We are seeking a compassionate and customer-focused Care Coordinator II to support member outreach, preventive care initiatives, and care coordination activities for Kentucky members. The ideal candidate has experience in healthcare customer service, member outreach, provider scheduling, or community-based support and enjoys making a positive impact on member health outcomes.

Job Title: Care Coordinator II

Contract Type: Contract | 6 Months (Potential Extension)

Location: Remote Kentucky Residents Only

Work Hours:

• Training: Monday Friday, 9:00 AM 5:30 PM (EST/CST)
  • 2 weeks classroom training + 1 week one-on-one training
  • Cameras must remain on during training
  • No time off permitted during training
• Regular Schedule:
  • Monday Friday, primarily 9:00 AM 5:30 PM EST/CST
  • Schedule may flex based on business needs

  • Temp workers will be asked to go in person to staff meetings once a quarter at Centene hub - Louisville or Lexington

    Not a requirement of the job right now but if hired full-time they will be expected to go to community events as needed. Will be doing digital eye exams

Pay Rate: $20 23/hour (Based on Certifications)

Job Summary

We are seeking a compassionate and customer-focused Care Coordinator II to support member outreach, preventive care initiatives, and care coordination activities for Kentucky members. This role plays a key part in helping members access healthcare services, schedule appointments, and close preventive care gaps.

The ideal candidate has experience in healthcare customer service, member outreach, provider scheduling, or community-based support and enjoys making a positive impact on member health outcomes.

Top Required Skills

1. Member Outreach & Provider Scheduling
2. Accurate Documentation & Data Entry
3. Care Coordination & Customer Service

Preferred Skills

• Healthcare or Managed Care experience
• Community Health Worker (CHW) certification
• Medical terminology
• Community resource knowledge
• Remote work experience
• Provider scheduling
• Microsoft Office proficiency

Key Responsibilities

• Conduct outbound member outreach to support preventive health initiatives
• Educate members regarding healthcare services and available resources
• Schedule appointments with providers
• Document all member interactions accurately while speaking with members
• Coordinate follow-up care and social determinant of health (SDOH) resources
• Support outreach campaigns for:
  • Well-child visits
  • Postpartum care
  • A1C testing
  • Breast cancer screenings
• Meet productivity and quality goals while delivering excellent member service

Education

• High School Diploma or GED required

Preferred Certification

• Community Health Worker (CHW)

Employment Requirements

• Must reside in Kentucky
• Candidate must be eligible for W-2 employment
• No Corp-to-Corp (C2C) arrangements
• Must be legally authorized to work in the U.S. without current or future sponsorship