Care Connections Specialist I

Novant Health is looking for a Care Connections Specialist to join our Care Coordination team!

Location: On-site, Myrtle Grove Primary Care

Work Hours: Monday-Friday between 8am-5pm, 10 hours a week (flexible scheduling)

Why Join Us?

• Provide care coordination to a diverse, multigenerational patient population
• Collaborate with a team committed to delivering high-quality, patient-centered care
• Join a convenient Wilmington location serving the Myrtle Grove, Carolina Beach, Kure Beach and surrounding communities
• Enjoy a Monday-Friday flexible schedule with no weekend hours

• Education: High School Diploma required.
• Experience:Minimum six months experience in customer service or customer relations. Experience working in a call center or medical setting preferred. 
• Additional Skills Required:Excellent interpersonal and verbal communication skills to provide “remarkable” customer service. Requires excellent organizational, problem solving and critical thinking skills. Requires the ability to organize and prioritize work in a stressful environment, be detail-oriented, and have excellent time management. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to work independently within a team setting. Team player who is positive and self-motivated. Ability to successfully complete generic and department-specific skills validation and competency testing. Computer proficient in Microsoft Office, with the ability to multi-task, working in a variety of software and internet platforms while conversing with a consumer and documenting information. Ability to use a variety of software packages to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. Active learner able to adapt priorities in a change-ready, fast-paced environment.
• Additional Skills Preferred: Knowledge of basic medical terminology preferred.Knowledge can be obtained through formal classes or work experience.Working knowledge of electronic medical record systems preferred.

• Complete and maintain required forms, authorizations, registrations, and patient documentation with a high degree of accuracy.
• Ensure compliance with regulatory, accreditation, and organizational documentation requirements.
• Enter, update, and manage data in electronic systems to maintain accurate records and reporting.
• Verify information, document communications, and maintain complete records to support patient care and operational needs.
• Identify opportunities to improve documentation workflows, accuracy, and efficiency.