Cardiac Rehab Training Specialist
Location: Remote within
OH, WV, PA, KY, IN, MI, MN, IL and WI- Travel: Approximately 60% travel to client sites
- Salary: $55-$65K
The
Cardiac Rehab Training Specialist is the go-to expert for product installations, customer training, and technical support. This role works directly with clinical teams to ensure seamless onboarding, effective system setup, optimal product usage, and confident day-to-day use of cardiac rehabilitation solutions.
This is a hands-on role combining
fieldwork, technical execution, clinical training, and customer engagement while partnering with sales, service, and technical teams to deliver reliable systems and a high-quality customer experience.
If you enjoy solving problems, supporting healthcare professionals, and traveling to customer sites, this role offers the opportunity to make a direct impact on patient care and clinical operations.
KEY RESPONSIBILITIES:System Installation & Configuration- Deliver on-site installations of cardiac monitoring and rehabilitation systems in hospitals and clinical settings
- Train clinical end users to ensure confidence and competence in product use
- Pre-stage, configure, and validate products prior to installation
- Partner with hospital IT teams to coordinate network connectivity and clinical readiness
Clinical Training & Customer Enablement- Provide structured training for users at all levels
- Adapt training to meet the needs of clinical, technical, and administrative users
- Reinforce proper product usage based on clinical workflows and patient-care needs
Support & Troubleshooting- Provide remote and on-site technical support
- Troubleshoot equipment and operational issues with urgency and professionalism
- Perform basic system repairs and educate customers on proper use and maintenance
- Provide post-installation support remotely and at customer sites
Cross-Functional Collaboration- Collaborate with Sales, Customer Service, Engineering, Quality/Regulatory, and Product teams
- Support complex installations, upgrades, and system implementations
- Provide technical and clinical insight during pre-sales calls and product demonstrations
- Identify opportunities to improve products, workflows, installation standards, and customer training
- Share field feedback to support product and service improvements
- Communicate installation status, updates, and resolutions to customers
- Document and escalate customer complaints in accordance with applicable FDA regulatory requirements
- Contribute to training programs and product improvement initiatives
- Support service projects, including software updates, equipment installations, and customizations when not traveling
QUALIFICATIONS:- Bachelor's degree required. Ideally in Biomedical Engineering, Exercise Physiology, Exercise Science, Kinesiology, Physiology, or related clinical or technical disciplines
- At least 2+ years of experience in field technical support, clinical applications, customer training, sales, clinical care, or similar
- At least 1+ years of experience in cardiac rehabilitation, cardiac monitoring, cardiac rhythm management, or a related clinical or technical environment
- Demonstrated ability to provide clinical, technical, or customer-facing support
- Experience working directly with healthcare professionals in hospital or clinical environments preferred
WORK ENVIRONMENT & TRAVEL:- Remote position within OH, WV, PA, KY, IN, MI, MN, IL and WI
- Approximately 60% travel to client sites, primarily hospitals, cardiac rehabilitation centers, clinics, and other healthcare environments
- Overnight travel may be required based on customer schedules and business needs
- When not traveling, work is performed remotely from a home office
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req26-00606