Cardiac Device Specialist III | Outpatient Cardiology | Downtown ORL

Performs in office pacemaker/AICD checks every 3-6 months using approved vendor programmers: check battery life, lead impedance, view sensitivity, parameter settings, threshold/voltage/pulse wave, device utilization, and rhythm abnormalities. Assists with directing daily workflow, participates in quality and safety initiatives, acts as a department super user, participates in committees related to modality, department, or facility, participates in education in-services, and complex care programs.

Position Summary:

Works closely with physicians and other staff performing pacemaker, defibrillator and other implanted device checks as well as monitoring remote device checks.

Responsibilities:

 

• Bachelor’s Degree; and
• Must have the following: International Board of Heart Rhythm Examiners (IBHRE) Certified Cardiac Device Specialist (CCDS); or Certified Electrophysiology Specialist (CEPS)

 

• A minimum of one (1) year direct clinical experience, equivalent work experience, or experience working as a sales representative or related role for a cardiac device manufacturer required. Three (3) years of direct experience may substitute for the Bachelor’s degree.
• Maintains current BLS/Healthcare Provider Certification.

 

Qualifications:

 

• Serves as primary resource for clinical support in troubleshooting, programming, and patient follow-up for company products.
• Functions in a supervisory level in the absence of the Supervisor/Manager/Director when requested.
• Participates in the training and onboarding of new cardiac device specialists.
• Assists with directing daily workflow, participates in quality and safety initiatives, acts as a department super user, participates in committees related to modality, department, or facility, participates in education in-services, and complex care programs.
• Remains current on knowledge of implantable devices, and maintains competency in the field through continuing education, or other approved resources related to role.
• May assist with maintaining the department’s time keeping using Orlando Health’s time keeping system.
• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Leads others in complex problem solving.
• Uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Works independently with guidance only in complex situations.
• Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.
• Directs and assists with the daily workflow of the device team to include patient flow, supply ordering, staffing assignments and resolution of customer services issues.
• Educates patients regarding device function and clinic follow up.
• Performs clinical and library research and participates in case reviews and clinical observation.
• Performs remote pacemaker/AICD checks every 1-4 months using approved vendor websites.
• Explains in office testing and phone check procedures to patient with verbal consent of understanding.
• Performs in office pacemaker/AICD checks every 3-6 months using approved vendor programmers: check battery life, lead impedance, view sensitivity, parameter settings, threshold/voltage/pulse wave, device utilization, and rhythm abnormalities.
• Changes or adjusts pacemaker/AICD settings or parameters as needed to enhance device performance.
• Edits and forwards final test results to attending physician for analysis and interpretation.
• Forwards abnormal findings directly to the Physician or nurse per department guidelines.
• Keys information into computer or programmer to maintain patient and office records, and uploads reports into patient chart.
• Works with vendors and Clinical Engineering to schedule equipment downtime for preventive maintenance and/or repairs and reports any equipment issues promptly.
• Knowledge of cardiac device software, Microsoft Office, and internet applications.
• Exercises professional judgment in performance of services and maintains a demeanor complimentary to quality care.
• Delivers appropriate care while recognizing patient conditions, age specific needs and ensuring successful completion of procedures.
• Performs proper patient identification, acquires patient’s clinical history, and assures that the information is accurately documented.
• Administers medical aid as required for any emergency situation.
• Applies appropriate standard precautions and personal protective equipment to prevent cross-contamination of diseases.
• Adheres to Orlando Health mission statements and commitment to excellence standards.
• Utilizes all Orlando Health computer systems effectively and accurately.
• Ensures safety of all customers.
• Maintains accurate and precise documentation. Accurately record verbal and telephone orders from physicians in the patient record.
• Communicates openly and effectively with all members of the healthcare team.
• Assist in other areas as needed or scheduled.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Assist in transporting of patients.
• Follows established standards of practice for report processing and interpretation.
• Assists in clerical duties, such as, but not limited to, printing reports, scanning documents, and scheduling of patients.
• Maintains cleanliness of work area and equipment.
• Maintains well stocked and organized work areas.
• May be required to work at any Orlando Health facility.
• Assists with other departmental duties and responsibilities as needed.
• May be required to work afterhours and call shifts as needed.