Card Ops Program Administrator

Supports card operations leadership with the development, implementation, and management of projects involving new products, product enhancements, system improvements, reporting, and promotional initiatives. Collaborates with information technology, project management, member services, vendors, and other departments to define requirements and successfully deliver projects.

Card Ops Program Administrator


Job Summary

Supports card operations leadership with the development, implementation, and management of projects involving new products, product enhancements, system improvements, reporting, and promotional initiatives. Collaborates with information technology, project management, member services, vendors, and other departments to define requirements and successfully deliver projects.

Responsibilities

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  Research and maintain card operations requirements for departmental and organization-wide projects.
  
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  Define project scope, objectives, work plans, schedules, estimates, resource requirements, and status reports.
  
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  Conduct research and analysis for promotional initiatives designed to increase card portfolio growth and activity.
  
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  Track promotional results, resolve issues, and provide updates to management.
  
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  Maintain knowledge of applicable regulatory requirements, including banking secrecy and anti-money laundering regulations.
  
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  Document project activities, monitor progress, resolve issues, and recommend solutions based on research and analysis.
  
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  Participate in project meetings and manage project tracking for card operations initiatives.
  
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  Administer user access, security permissions, system changes, and related tasks across card processing and operational platforms.
  
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  Audit user access reports and assist with testing and validating system enhancements.
  
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  Develop and update departmental procedures, branch and contact center procedures, FAQs, and operational communications.
  
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  Assist with requests for proposals, including cost-benefit analyses and proposed responses.
  
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  Act as a liaison with external contacts, processors, vendors, suppliers, and affiliated organizations.
  
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  Manage vendor relationships and service-level requirements.
  
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  Collaborate with technology teams by defining requirements and supporting testing and implementation.
  
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  Lead departmental projects using the designated project management system.
  
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  Perform other related duties as assigned.
  

Requirements

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  Bachelor s degree in business, finance, or a related field, or equivalent work experience.
  
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  Five or more years of project management or project management support experience.
  
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  Must have experience in card services, card processing platforms, or a related financial services environment preferred.
  
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  Experience with process development or continuous improvement methodologies preferred.
  
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  Ability to work independently with minimal direction.
  
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  Strong project management, analytical, organizational, and problem-solving abilities.
  
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  Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
  
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  Ability to develop and present recommendations to management.
  
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  Effective oral, written, numerical, and interpersonal communication skills.
  
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  Proficiency with personal computers, standard office equipment, and project management software.
  
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  Ability to operate computer terminals and other office equipment with manual dexterity.
  

Skill

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  Project management and project coordination
  
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  Card operations and payment processing systems
  
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  Business process analysis and improvement
  
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  System administration and user access management
  
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  Research, reporting, and data analysis
  
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  Vendor and stakeholder management
  
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  Written and verbal communication
  
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  Problem-solving and decision-making
  
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  Microsoft Office and project management software
  

Summary Qualification

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  Experienced project professional with knowledge of card operations and payment processing environments.
  
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  Skilled in coordinating cross-functional initiatives from planning through implementation.
  
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  Capable of managing multiple projects, analyzing data, and providing practical recommendations.
  
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  Knowledgeable about operational controls, compliance requirements, system administration, and vendor management.
  
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  Self-directed communicator who works effectively with technical teams, management, vendors, and internal departments.
  

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.