CAPS Programme Coordinator

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the Role:

Reporting to the Senior Coordinator, the Programme Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.

Programme Coordinators will work closely with their team, Candidate Support Managers, and the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for participants. Cross-team collaboration is encouraged.

Responsibilities

• Respond to enquiries through various platforms including Freshdesk, Zendesk, email and phone calls
• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
• Process programme applications to ensure completeness and eligibility
• Notify applicants of the outcomes of their applications
• Book and manage events in relation to programme delivery and workforce training (interviews, face-to-face and online courses, online briefings etc.)
• Inform participants of all event details
• Update, format and edit programme resources (face-to-face and online content), to adhere to company standards and branding guidelines
• Ensure successful applicants have access to guidance, learning materials and systems required for the completion of their programme
• Set up contracts and work schedules for associates and venues including raising purchase orders
• Support the delivery workforce as appropriate
• Track participants engagement, providing care, support and encouragement through to completion of programme
• Maintain participant management systems including programme, cohort & group allocations, progress, correspondence etc.
• Pre-empt withdrawals and deferrals, offering support, alternative provision, and manage/ track them when they occur
• Work with colleagues to document and improve processes
• Take ownership of and provide visibility into the progress towards KPIs
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
• Adhere to Best Practice Network and Supporting Education's policies and standards

About You:

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be highly competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• Highly numerate and literate
• Creative, innovative and able to solve problems

Benefits that actually make a difference

️28 days' holiday + bank holidays plus an extra day for every year you stay (up to 33) and option