Capital Equipment - Director of Global Services - Remote USA

Executive-level Opportunity To Lead And Transform A Global Services Organization

Our client is a well-established global organization recognized for its commitment to innovation, operational excellence, and customer success. Serving customers across international markets, the company continues to invest in transformational leadership, technology advancement, and sustainable growth. The organization offers a collaborative environment where leaders are empowered to drive change, improve customer outcomes, and create long-term business value.

Responsibilities

• Develop and execute the global services strategy, ensuring alignment with business objectives and customer needs.
• Lead service delivery, technical support, professional services, training, and customer success functions across multiple regions.
• Drive operational excellence through improved processes, workforce planning, service quality, and performance management.
• Leverage data, analytics, automation, and technology to enhance customer outcomes and operational efficiency.
• Build strong partnerships across commercial, product, operations, and executive leadership teams.
• Own services-related financial performance, including budgeting, forecasting, resource planning, and profitability.
• Establish performance metrics focused on customer satisfaction, retention, service effectiveness, and business growth.
• Develop and mentor a high-performing global leadership team while fostering a culture of accountability and continuous improvement.
• Optimize service delivery models, including direct and partner-supported channels.
• Lead transformation initiatives that improve scalability, customer experience, and long-term business performance.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Ideal Candidate

• Executive-level leader with significant experience leading global service organizations in complex business-to-business environments.
• Proven track record of scaling operations, improving customer outcomes, and driving sustainable growth.
• Strong strategic thinker who can balance long-term vision with operational execution.
• Commercially minded with experience managing budgets, profitability, and business performance.
• Data-driven decision-maker with expertise in process improvement, analytics, and technology-enabled services.
• Skilled at leading organizational change and building alignment across diverse, global teams.
• Exceptional people leader with a passion for developing talent and building strong organizational cultures.
• Effective communicator who can influence stakeholders at all levels, including executive leadership and key customers.

What's to Offer

• Opportunity to lead a globally significant services organization and shape its future direction.
• Highly visible executive leadership role with direct impact on customer success and business performance.
• Collaborative, growth-oriented environment focused on innovation and continuous improvement.
• Ability to drive meaningful transformation initiatives with executive sponsorship and support.
• Competitive executive compensation package, including performance-based incentives.
• Opportunity to work with a talented global team and contribute to long-term organizational growth.
• Significant scope for leadership, strategic influence, and career impact.

Job Summary

Sector: Engineering & Manufacturing

Sub Sector: Facilities Management / Technical Manager

Industry: Industrial / Manufacturing

Where: International

Contract Type: Permanent

Consultant Name: Josephine Belcher

Job Reference: JN-102026-7125873