Canton Public Health Clinical Receptionist/Office Assistant

Canton Public Health Clinical Receptionist/Office Assistant

Salary

$36,214.00 Annually

Location

420 Market Ave N., Canton, OH

Job Type

Full-Time

Job Number

M75-26

Department

Canton City Public Health

Opening Date

08/27/2026

Closing Date

9/10/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Wage Information

Starting Annual Salary: $36,214 (+$10 - $20/hour in benefits)

Employment with the Canton City Public Health Department comes with an array of benefits. We offer comprehensive health insurance, paid vacations, paid holidays, a retirement plan, sick time, and personal holidays.

Interested in this position? Please submit your application through governmentjobs.com/careers/cantonohio by clicking the "Apply" button on the posting. Applicants MUST submit a copy of a valid drivers license or other photo ID along with their application and any other pertinent documentation.

This is an open examination. To be eligible for the position under this examination, all applicants must be U.S. citizens or have a valid permanent resident card. Applicants must be a high school graduate or possess a G.E.D and be at least 18 years of age.

Job Description

Position Summary:

Nursing Clinical Assistant performs medical clerical duties in a noisy, fast-paced setting and must be knowledgeable in, and adhere to, nursing policies and procedures. This position engages in repetitive clerical work and must be able to multi-task and facilitate and manage all types of nursing clinics. This individual must maintain confidentiality and possess required knowledge, skills, abilities and experience to maintain accurate data and statistics and be able to explain and demonstrate the essential functions of the job.

Essential Duties and Responsibilities:

60% - Direct and Indirect Clinical Services

• Provide direct patient services such as patient registration, scheduling appointments, paperwork processing, verifying insurance eligibility, and maintaining clinic flow.
• Use various software and Internet programs to create/maintain data, process paperwork, schedule appointments, and register patients.
• Contact patients for appointment reminders and follow-up on missed appointments. This includes utilizing a translation line for foreign-speaking families.
• Process sliding fee discount applications, calculate payment due, collect payments, and generate payment reports.
• Process billing to various in-network insurance carriers utilizing appropriate ICD-10 and CPT codes, as well as resubmitting and appealing unpaid claims when appropriate.
• Prepare aggregate data of clinical processes for various department reports.

30% - Non-Clinical Services

• Greet and communicate with visitors, patients or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Provide information to supervisors, co-workers, and clients by telephone, in written form, e-mail, or in person.
• Complete non-clinical services as directed by grant funding.
• Create new documents, edit existing documents and prepare reports using standard office software such as Microsoft Word and Microsoft Excel.
• Locate and store files on shared network drives and other locations.
• Perform day-to-day administrative tasks such as updating/maintaining forms, ordering supplies, maintaining office equipment, and maintaining documents, correspondence, or other material.
• Participate in training and professional development.
• Develop specific goals and plans to prioritize, organize, and accomplish job responsibilities.
• Receive, sort, and distribute mail.
• In the event of a public health emergency, the Nursing Clinical Assistant will respond and follow the Incident Command structure to participate and provide support as necessary.

10% - Other duties as assigned.

Other Duties and Responsibilities:

• Nursing Clinical Assistant follows the instructions and performs the duties required by the Director of Nursing, Nursing Supervisor, Office Manager or appointing authority. These essential duties are subject to change and in no manner state that these are the only duties and responsibilities to be performed.

Minimum Qualifications:

• Must have high school diploma or equivalent and complete a standard course in high school including or supplemented by a course in typing and Microsoft Office, basic spreadsheet functions, or any equivalent combination of experience and training.

Preferred Qualifications:

• Knowledge of medical terminology preferred.

Work Environment:

General office setting in the health department facility. Work performed in this position may be subject to challenging interactions with patients. The noise level in the work environment is usually moderate. There may be occasional exposure to unruly children and/or adults and blood, bodily fluids, and tissue. Occasional operation of a vehicle may be required. Must be able to sit, stand, and reach above shoulder level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Testing Information

SUBSEQUENT TO THE FILING OF THE APPLICATION, ELIGIBLE CANDIDATES WILL BE NOTIFIED OF THE LOCATION, DATE, AND TIME OF THE EXAMINATION.

The exam will consist of the following subjects: office procedures, grammar/spelling, reading comprehension, Microsoft usage, medical terms, math, data review, and other related fields.

A score of 70% will be the minimum passing score.

Repeating an Exam

Per OAC Rule 123: 1-9-01, an applicant who has competed in a civil service examination cannot repeat that examination or take an examination for the same classification within FOUR MONTHS from the date of original examination, unless an alternative form of examination is given, or unless other standards are specified in the examination announcement.

RATING

Your name will be placed on a list of eligible candidates upon receiving a passing score. Once the list has been established, your name will remain on the list for a period of one (1) year.

Additional Information

• DISCLAIMER*

All applicants should receive an email from noreply@governmentjobs.com confirming that their application was received. If you do not receive a confirmation email, please contact Civil Service at jobs@cantonohio.gov to confirm that your application went through. Once Civil Service processes applications, you will be emailed again within 5 business days. Should you not receive an email, please call our office at 330-489-3360.

IMPORTANT NOTICE TO VETERANS

As provided in ORC 124.23C, any person who has completed service in the uniformed services, who have been honorably discharged from the uniformed services or transferred to the reserve with evidence of satisfactory service, and who is an Ohio resident and any member of a reserve component of the armed forces of the United States, including the Ohio National Guard, who has completed more than 180 days of active duty service pursuant to an executive order of the President of the United States or an act of Congress of the United States may file with the director a certificate of service or honorable discharge (DD-214 - Long version), and upon this filing, the person shall receive an additional credit of twenty percent (20%) of the person's total grade given in the examination in which the person receives a passing grade.

A member in good standing of a reserve component of the armed forces of the United States, including the Ohio National Guard, who successfully completes the member's initial entry-level training shall receive a credit of fifteen percent (15%) of the person's total grade given in the examination in which the person receives a passing grade.

NOTICE OF DRUG TESTING REQUIREMENT

Pursuant to Civil Service Rules, applicants are hereby advised that the position of employment being examined for may be subject to a drug test. Accordingly, eligibility is not considered final until drug testing has been successfully completed with a negative result.

NOTICE OF BACKGROUND INVESTIGATION

Be advised that candidates may be subjected to a confidential background investigation, including, but not limited to, a criminal record check and driving record check.

ADA COMPLIANCE

Reasonable accommodation in accordance with ADA Compliance will be made available upon request to those qualified applicants in need of it, in order to achieve the essential job functions as described above.

EQUAL EMPLOYMENT

All qualified applicants will receive consideration for appointment without regard to race, religion, color, national origin, sex, political affiliation, age, type of disability, or any other non-merit factor.

BY ORDER OF THE CANTON CIVIL SERVICE COMMISSION

Rachel A. Bell, Director

Anna M. Moeglin, Assistant Director

City of Canton permanent, full-time employees (working 30 hours per week or more) and their eligible dependents become eligible for comprehensive health benefits on the first day of the month following 60 days of employment. Health benefits include hospitalization, outpatient services, prescription coverage, dental and vision coverage, and group life insurance.

Time off benefits may include paid vacation, paid holidays, and paid sick leave.

Full-time employees may be eligible for Public Service Loan Forgiveness. To learn more about the program and how to qualify, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

All Safety Forces (Police and Fire) become members of the Ohio Police and Fire Pension (OP & F). All other employees become members of the Ohio Public Employees Retirement System (OPERS).

For additional information regarding benefits, contact the Human Resources Department at 330.438.4136. Click here to access the benefits flyers.

01

Are you a U. S. Citizen, or do you have a valid permanent resident card? (Must attach valid permanent resident card when completing application to qualify).

• Yes
• No

02

Are you at least 18 years of age?

• Yes
• No

03

Did you graduate from an accredited high school or have a GED equivalent?

• Yes
• No

04

Have you taken coursework in typing, Microsoft Office, and basic spreadsheet functions, or do you have an equivalent combination of experience and training related to these fields?

• Yes
• No

05

While not required do you have knowledge of medical terminology?

• Yes
• No

06

Have you tested for this position with the City of Canton in the last 4 months?

• Yes
• No

Required Question

Employer City of Canton

Department Canton City Public Health Address 420 Market Ave N

1st Floor

Canton, Ohio, 44702