Campus Visit Coordinator and Admission Assistant

Position Title: Campus Visit Coordinator and Admission Assistant

Department: Enrollment Management

Reports To: Campus Experience Manager

Position Summary

The Campus Visit Coordinator and Admission Assistant provides vital support to all areas of the enrollment department, including first-year admission, transfer admission, as well as graduate admission, and, when necessary, support for the Dominican University Chicago Campus admission team. In collaboration with the Campus Experience Team, and campus partners, this role helps ensure a seamless, welcoming, and engaging experience for all prospective students and guests.

Duties/Responsibilities

Student Engagement and Frontline Support

• Act as a front-line representative of enrollment management by serving as the primary point of contact for the Office of Admission, including answering incoming calls and monitoring and managing the admission email inboxes
• Deliver excellent customer service and offer a warm and welcoming demeanor, and ensure a high-quality experience for all campus visits and individuals engaging with the department through multiple channels of communication
• Collaborate with campus partners, including Enrollment Systems and Operations, Financial Aid, Stars Connect, and Student Success and Engagement, to support students, address concerns, and provide solution-oriented assistance to help students navigate challenges they may encounter
• Communicate professionally using email, phone, virtual platforms, and in meetings. Bilingual proficiency in English and Spanish is needed to support communication with students, employees, and community members
• Assist with on-campus admission events, as needed, including occasional evening and weekend events

CRM Management and Data Entry

• Utilize the department''s Customer Relationship Management (CRM) system, Slate, to log student interactions, scan and forward application documentation, enter student inquiry information, schedule campus visits and events, and provide enrollment support to students
• Ensure all interactions, including calls, emails, and walk-ins, are accurately documented in Slate to support reporting and data integrity
• Maintain and utilize a reporting process within Slate and other technology tools to track and report campus visits and events

Scheduling and Visit Coordination

• Schedule in-person campus visits and virtual appointments for the admission counselors by utilizing Slate, as well as the staff's Outlook Calendars
• Customize visit itineraries for prospective students, including coordinating meetings with faculty, staff, and athletic coaches, as needed
• Coordinate daily campus tours and assist with the needs of walk-in visitors
• Plan and support small group information sessions and Financial Aid Week appointments to ensure a well-organized and engaging experience

Administrative and Office Support

• Actively participate in departmental meetings and contribute to team initiatives
• Maintain inventory of office supplies and admission materials, and coordinate the (re)ordering as needed
• Organize and maintain the Welcome Center and admission kitchenette to ensure a professional and welcoming environment
• Handle a wide variety of tasks in a fast-paced, service-oriented atmosphere by effectively prioritizing responsibilities using strong organizational and interpersonal skills
• Perform other duties as requested by supervisor

Required Qualifications

• High school diploma or GED
• Bilingual Spanish/English

Preferred Qualifications

• Some college
• Experience working in a fast-paced customer service environment
• Experience with Slate (CRM) and Jenzabar (ERP)
• Proficient in Microsoft Office Programs, i.e., Word, Excel, PowerPoint, etc.

Physical Demands

• Ability to spend long durations of the workday sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Salary and FLSA Status

• Salary: $22.00 - $24.00/hour
• FLSA Status: Non-Exempt

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement plan with employer matching contributions
• Professional development opportunities
• Tuition remission for employees and their dependents
• Flexible spending accounts (FSA)
• Generous paid time off (PTO)

Application Instructions

• Submit a cover letter or CV
• Applications should be submitted by [Review Date].

Employment at Dominican University is contingent upon the successful completion of a background investigation.

About Dominican University

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master's, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.

Dominican currently enrolls over 3,800 students, including 2,690 undergraduates and 1,114 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families' level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.

Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups. For more information, visit www.dom.edu.

Expectations for all Dominican Employees:

To support the University''s mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building. This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.

Institutional Statement

Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Equal Employment Opportunity Statement

Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans.