| Location | Houston, TX |
Overview
Perform activities in support of student-facing campus accounting/operations functions. Participates with other service areas to facilitate consistent delivery of service and information. Responsible for payment transactions including billing, collections and disbursements. Assist with campus events, to include Orientation and Registration.
Responsibilities
Campus Activities
Assist with New Student Orientation/Registration and support for Campus events
Snap-on, P-card reconciliation Assist staff to code and reconcile Purchasing Credit Cards, timely and correctly.
Non-dept. Requisition; Campus Store Inventory Count and Management
Maintain positive and collaborative working relationships across all departments
Customer Service & Payment Processing
Advise students and parents on payment plans, outstanding balances, and refunds. Provide in-depth customer service to students regarding financial matters
Student Payments for tuition and fees
Payments for Campus Store & Registration/Orientation
Cash counts, drawer reconciliation and bank deposits
Maintain TechForce and Petty cash funds
Disbursements
Creation of refund batches
Process relocation grant awards
Disbursement of student checks
Collections
Collect all student payments for tuition and fees. Post wire transfers, EFTs and automatic credit card payments.
Ensure student accounts are current and are paid in full by graduation. Review Academic Standing Report, charge retake fees, work closely with Financial Aid on, PDP, Grad Balances, Debit/Credit Report, etc. to ensure all funding is posted and with students, generate student invoices and past due notices.
Other duties as assigned
Qualifications
High School Diploma or GED required
Associates Degree preferred
1-3 year's previous experience; preferably in an institution of higher education or in a customer service industry
Some accounting and/or general ledger experience preferred
Attention to detail; ability to maintain confidentiality and professional decorum.
Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
Ability to work in a fast-paced environment where deadlines are essential.
Possess excellent customer service, problem-solving and time management.
Knowledge of accounts receivables and collections.
Knowledge of personal computer software applications including Excel, Outlook. And Word
Able and willing to:
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as:
Onsite; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.