Responsibilities & Qualifications
RESPONSIBILITIES
- The preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades for Campus Switches
- Understand equipment capabilities to follow fault diagnosis procedures to support effective fault resolution for Campus Switches
- Understand equipment capabilities to follow network operational support procedures related to Campus Switches
- Support of the network environment to include assessing the health of the hardware and software infrastructure for Campus Switches
- Network related testing to ensure installation follows established guidelines and capabilities for Campus Switches
- Implementation, integration & migration planning and operational support for Campus Switches
- Troubleshooting of network issues at layers 1, 2, & 3 of the OSI Network model
- Ongoing, informal, knowledge transfer for Campus Switches
- Open OEM TAC cases and work with vendor engineers to resolve issues
- Open and track RMA cases for defective networking gear
- Submission of problem reports to Resident Engineer (RE)
- Accurately plan & record switch installation data
- Ad-hoc written summary reports on equipment and network problems
- Ability to follow equipment test plans and provide documented results
- Configuration expertise on proposed platform to include all Campus Switches
- Develop installation Network diagrams
- Operations and support procedures
- Technical input to major service outage root cause analysis and corrective action reports
- Respond to and resolve trouble ticket escalations via VA Ticketing System and MS Teams support channel
- Support and planning for equipment migrations
- Scripted cutover procedures
- Go/No-Go Criteria for migration and cutovers
- Use miscellaneous scripting support using OEM solution
- Document the process for the bulk importing of data or any other data transfers
- Assist testing the development of automation tools to enhance the network operational environment
- Travel to equipment test site for training as needed
- Travel to a site for up to 3 weeks per month, including weekends.
REQUIRED QUALIFICATIONS
- A minimum of 5 years of functional and technical experience with implementing and replacing access switches in a large campus network environment
- Experience with operations, maintenance and troubleshooting of large complex networks
- Firm understanding of the OSI Network model, layers 1, 2, & 3
- Experience with troubleshooting end device connectivity issues with access layer switches, from both Web UI and command line interface (CLI)
- Experience with Juniper software preferred
- Experience with Juniper Mist Web UI a plus
- Knowledge of EVPN-VXLAN, IP Clos architecture, and Edge Routed Bridging a plus
- Be familiar with MS Word and Excel applications
- Ability to effectively and professionally communicate with customers, co-workers and team lead
- Must be able to work as part of a team with management, other engineers and technicians in a fast-paced environment
- Need to possess attention to detail, be able to multi-task and learn quickly
- Must be willing and able to travel up to 75% of the time
- Must be able to successfully pass a background investigation to include checks of law enforcement records, credit history, and inquiries about previous employment and education.
- Must have a Real ID state driver''s license (unrestricted)
- Must undergo (company paid) and pass two stage Tuberculosis (TB) testing
- Must have good communication skills
- Ability to interact effectively with all levels of management required
CERTIFICATIONS
- JNCIA-ENT certification is preferred
Overview
We are seeking a Campus Network Engineer to join our team supporting VA LAN CCT.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment.