Job Title: Campaign Associate- Technical Writer
Location: Woodridge, IL (Onsite)
Hours: Monday-Friday, 7:00 AM - 4:00 PM
Contract Duration: 1 year with the possibility for extension
Pay: $32-34 per hour on a W2.
Position Summary
The Infant Care team is responsible for supporting field investigations, campaign execution, product quality initiatives, and problem resolution activities across the organization. The Campaign Associate serves as a key contributor in managing technical documentation, campaign administration, data management, and operational reporting. This position will support cross-functional teams by ensuring accurate communication of repair procedures, maintaining critical business systems, and driving data integrity across service and engineering operations.
Key Responsibilities
- Develop clear, accurate, and structured technical repair documentation for field technicians, dealers, and service personnel.
- Translate complex engineering concepts and corrective actions into practical, user-friendly instructions and visual content.
- Create, review, and maintain service communications, repair procedures, process documentation, and related technical publications.
- Collaborate closely with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations teams to support issue resolution and campaign execution.
- Ensure technical documentation remains aligned with product improvements, engineering releases, and lifecycle management requirements.
- Maintain and update operational dashboards, reports, and key performance metrics used for business decision-making.
- Support campaign administration activities, including record maintenance, validation, tracking, and program execution across multiple systems.
- Manage asset tracking, inventory records, and supporting documentation for engineering and service-related activities.
- Identify, audit, and deactivate expired campaigns, programs, or records to maintain system accuracy and compliance.
- Conduct data validation and quality reviews to ensure reporting accuracy and consistency across business platforms.
- Assist with field investigations by gathering, organizing, and analyzing information from multiple stakeholders and systems.
- Support continuous improvement initiatives designed to increase operational efficiency, improve data quality, and enhance customer experience.
- Participate in special projects, process improvement activities, and business initiatives as assigned.
Required Qualifications
- Bachelor's or Associate's degree or Certification in Engineering Technology, Technical Communications, Business, Automotive Technology.
OR
- 2 years related field, or equivalent work experience.
Additional Requirements
- Strong technical writing and documentation management skills.
- Advanced proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and SharePoint.
- Excellent analytical and organizational skills with strong attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong verbal and written communication skills.
Preferred Qualifications
- Experience with service methods, diagnostics, vehicle repair processes, or workshop operations.
- Understanding of vehicle systems, automotive technologies, or similar complex products.
- Experience supporting technical publications, engineering documentation, or service communications.
- Experience working within cross-functional engineering, manufacturing, or service organizations.
- Familiarity with campaign management, field actions, warranty administration, or quality improvement processes.
- Experience maintaining dashboards, reporting systems, or business intelligence tools.
- Strong problem-solving skills with the ability to identify practical and effective solutions.
- Ability to work independently while collaborating effectively across multiple business functions.
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