The Camera Repair Technician evaluates equipment returned by Spartan Tool customers, identifies the cause of failure or malfunction, performs necessary repairs or component replacements, and verifies that equipment is functioning properly before it is returned to the customer.
The Camera Repair Technician is responsible for the timely and accurate troubleshooting, diagnosis, repair, testing, and return of customer camera equipment and related electronic components. This position works with a variety of Spartan Tool camera systems and components and requires a combination of electronic repair knowledge, mechanical aptitude, soldering skills, attention to detail, and customer service.
The position also communicates RGA (Return Goods Authorization) status with outside offices and internal personnel to ensure repairs are properly documented, processed, and completed within established timelines.
The successful candidate will be comfortable working independently, troubleshooting problems methodically, following technical documentation, and communicating professionally with customers and coworkers.
Essential ResponsibilitiesEquipment Troubleshooting & Repair- Troubleshoot, diagnose, and repair customer camera units and related electronic equipment in a timely and efficient manner.
- Evaluate returned equipment to identify electrical, electronic, mechanical, wiring, or component-related problems.
- Determine the appropriate repair, replacement, or corrective action based on the condition of the equipment and established company procedures.
- Disassemble and reassemble camera equipment and related components as necessary to complete repairs.
- Repair or replace defective electronic components, wiring, connectors, terminals, contact pins, cables, and other components.
- Perform soldering and joint soldering to repair electrical connections and electronic assemblies.
- Test repaired equipment to verify proper operation, functionality, and performance before returning it to the customer.
- Identify recurring equipment failures or repair issues and communicate potential trends or concerns to management or appropriate technical personnel.
- Maintain a clean, organized, and efficient repair work area.
Assembly & Technical Documentation- Read and interpret work orders, production drawings, technical specifications, diagrams, and other documentation.
- Follow production drawings, sample assemblies, written procedures, and verbal instructions when assembling or repairing equipment.
- Assemble and repair a variety of components and parts to create complete or sub-assemblies for Spartan camera equipment.
- Connect component lead wires to other component leads, connectors, terminals, contact pins, and related electrical components.
- Ensure repairs and assemblies are completed according to established specifications and quality standards.
- Accurately document work performed, parts used, repair findings, and equipment status.
- Follow established procedures for handling customer-owned equipment and components.
RGA & Customer Support- Process and manage customer equipment received through the RGA/repair process.
- Monitor the status of customer repair units and communicate RGA status with outside offices and appropriate internal personnel.
- Provide timely updates regarding repair status, delays, required parts, or other issues affecting completion.
- Interact directly with customers as needed to obtain information, clarify equipment issues, answer basic technical questions, and provide repair-related updates.
- Provide professional and responsive customer service throughout the repair process.
- Communicate technical information in a clear and understandable manner.
- Escalate complex technical issues, customer concerns, or repair delays to the appropriate supervisor or manager.
Quality & Safety- Perform repairs accurately and efficiently while maintaining established quality standards.
- Inspect completed repairs and assemblies to ensure proper workmanship and functionality.
- Follow all company safety policies, procedures, and applicable regulations.
- Use tools, soldering equipment, testing equipment, and other repair equipment safely and appropriately.
- Maintain proper housekeeping and organization within the repair area.
- Properly handle electronic components, tools, equipment, and customer property.
- Report safety hazards, equipment concerns, quality issues, and other workplace concerns to management.
Teamwork & General Responsibilities