Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations.
Numbers & Facts
Location
Ann Arbor, Michigan
Website
https://www.emergenthealth.org
Description
Essential Duties:
Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication
Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location
Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols
Refers citizens' non-emergency calls to the appropriate agencies
Relays information and contacts appropriate agencies or personnel to resolve routine problems
Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls
Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire
Utilize Computer Aided Dispatch program to verify callers location
Operates dispatch monitoring and activity consoles and equipment
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
Answering and processing of after-hours contracted services
Utilization of online programs for requests for transportation
Work Environment:
Sitting for prolonged periods of time
Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations.