| Location | Jacksonville, Florida |
| Website | https://www.globalchannelmanagement.com/ |
Call Queue Specialist needs 3 years experience
Call Queue Specialist requires:
Call queue management
Experience collecting and organizing documentation
Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports
Call Queue Specialist duties:
Call queue management
Title transfer support
Prepared documentation
monitoring call quality and evaluating agent performance
identifying pain points and friction in the customer experience.