Call Monitoring Specialist

Collaborate with internal departments, servicing partners, and third-party vendors to support audit initiatives and operational improvements. Coordinate call monitoring activities, audit deliverables, and supporting documentation to meet client and internal deadlines.

Salary: $22/hr + bonus

Is this your perfect fit?

• You enjoy analyzing conversations, identifying compliance risks, and helping improve quality and performance across multiple teams.
• You are highly detail-oriented and thrive in a deadline-driven environment where accuracy, consistency, and follow-through are critical.
• You are motivated by ensuring regulatory compliance, supporting client expectations, and driving continuous improvement through data and reporting.

If that describes you, we need to talk!

What your future day will look like:

• Review and evaluate collection calls to ensure compliance with regulatory requirements, client standards, and internal quality expectations.
• Document findings, identify improvement opportunities, and escalate high-risk compliance concerns when necessary.
• Coordinate call monitoring activities, audit deliverables, and supporting documentation to meet client and internal deadlines.
• Prepare audit summaries, track remediation efforts, and validate corrective actions through follow-up reviews and testing.
• Analyze reporting data to identify trends, recurring issues, and opportunities to strengthen quality and compliance performance.
• Collaborate with internal departments, servicing partners, and third-party vendors to support audit initiatives and operational improvements.

Benefits offered once converted:

• Medical, Dental, Vision
• PTO
• 401K 

Type: Temp-to-Hire 

To be a champion in this role, you will need:

• Strong attention to detail with the ability to identify compliance concerns, procedural deviations, and quality issues accurately
• Excellent analytical and critical thinking skills with the ability to evaluate information objectively against established standards
• Strong written and verbal communication skills with professional documentation and reporting abilities
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment
• Proficiency with Microsoft Office, especially Excel and Outlook, and the ability to learn audit and reporting systems quickly
• Self-motivated, organized professional with strong follow-through and a commitment to quality, compliance, and continuous improvement

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps.

If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.