Call Center Tech Support

Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our diverse services. This role involves diagnosing and resolving technical issues, handling alarm calls, and assisting with directory inquiries. If you are a team player with strong communication skills and a passion for technology, we want you on our team. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our supportive work environment.

Key Responsibilities:

• Provide prompt, courteous, and professional technical support for Whidbey Telecom services.
• Diagnose and resolve technical issues related to internet, Wi-Fi, email, and web hosting services.
• Promptly respond to customer callbacks following alarm callouts, adhering to strict authentication protocols.
• Dispatch residential and business alarm calls and provide basic alarm system troubleshooting.
• Monitor and respond to alerts for our systems and those of our contracts
• Escalate unresolved issues to the next level of support promptly.
• Ensure proper documentation of all interactions handled.
• Assist telephone customers with directory assistance calls.
• Collaborate effectively with co-workers to provide fast and effective problem resolution.
• Perform other duties as assigned.