Call Center Representatives handle customer inquiries, provide product information, and assist with any issues or concerns that arise.
We are seeking a reliable and service-oriented Call Center Representative to join our team.
The ideal candidate will be responsible for answering customer inquiries, managing customer complaints, and providing necessary information about our products and services.
As a Call Center Representative, you will be required to maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Responsibilities
- Answer incoming calls and respond to customer’s emails
- Manage and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
Qualifications
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent; college degree preferred