Call Center Representative
FiStaff
Sugar Land, TX
Join a Thriving Credit Union: Customer Service Representative!
Are you a communication virtuoso with a passion for providing top-tier service over the phone, email, and chat? This is your chance to make a significant impact with a thriving credit union. Grab the opportunity to join us in shaping financial livelihoods and enhancing customer experiences.
Key Responsibilities:
- Effective Communication: Assist customers and potential customers through various communication channelsphone, email, fax, and internetshowcasing your exceptional communication skills.
- Financial Expertise: Utilize your knowledge of our services and products to explain how they can enhance or safeguard our customers' financial well-being.
- Navigating Queries: Respond to problems and direct calls to the appropriate departments, ensuring a seamless experience for our customers.
- Risk Management: Process wire requests meticulously, meeting deadlines and minimizing risk exposure.
Experience & Skills:
- Call Center Prowess: Six months to two years of call center experience, in a bank or credit union. Teller experience within a Credit Union is also acceptable.
- Educational Foundation: A high school diploma or GED is essential.
- Empathetic Diplomacy: A high level of trust, diplomacy, courtesy, and tact are paramount, especially when handling personal or sensitive matters.
- Exceptional Skills: Good listening, telephone skills, and proficiency with a 10-key calculator, typewriter, and computer keyboard are a must.
- Decision-Making: Ability to make informed decisions even with minimal information.
Ready to Ignite Your Career?
If you're ready to elevate your skills and expertise in a role that values your dedication to outstanding service, apply now. Be a Customer Service Representative and embark on a journey of enhancing financial well-being through seamless communication and support.
Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
About the Company
FiStaff
Connecting financial professionals with great companies.
FiStaff’s Philosophy is to provide a personalized approach to meet the needs of our clients and candidates. We achieve this by constantly establishing new relationships while also focusing on the many relationships we have developed throughout the years. We strive to understand the needs and environment of the client and the skills and employment goals of our candidates to find the best match for both.
Our Vision
To become the leading talent provider for banks, credit unions and mortgage companies in the state of Texas by continually matching top quality talent with great companies.
Our Mission
Attract and select the best talent to foster successful relationships with our clients and candidates by adhering to our client-centric philosophy.
Our Core Values
Integrity—our clients and employees want to do business with a company they can trust
Respect—we will treat everyone with the utmost respect
Excellence—we believe in doing ordinary things extraordinarily well
Our History
FiStaff, Inc. was founded in 1992 and has been assisting Texas’ most respected financial services companies with custom staffing solutions. Headquartered in Houston, we support the needs of our clients throughout the Dallas/Fort Worth Metroplex and across the state. Texas Owned and Texas Proud!