Call Center Representative *** ONSITE ***

Description

Join a Team Where Your Work Matters

What DEX Can Offer You!

• Full-time schedule (40 hours per week)
• Competitive pay and full benefits package
• Competitive PTO and paid holidays
• Career growth, development, and internal promotion opportunities
• Paid in-house training
• Employee recognition and rewards programs
• Corporate discounts and employee perks
• Full access to our DEXpresso Café with complimentary specialty coffee drinks
• A positive, supportive, and team-focused workplace

What You’ll Be Doing

• Be the first point of contact for customer inquiries
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and provide timely, helpful solutions
• Answer incoming calls and route them to the appropriate department
• Work closely with Tier 2 teams to escalate and resolve technical issues
• Track, document, and follow up on unresolved issues
• Use multiple systems to accurately capture customer information
• Stay current on new processes, tools, and technology
• Assist customers via phone, email, chat, and other communication channels
• Perform other duties as assigned

What We’re Looking For

• High school diploma or equivalent experience
• 2–3 years of customer service or call center experience preferred
• Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)
• Strong multitasking skills (talking and typing at the same time)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to navigate multiple systems in a fast-paced environment
• Empathy, professionalism, and a customer-first mindset

Why DEX Imaging?