Call Center Representative

Responsibilities: Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.

Our Client, a Large Municipal Health Care System company, is looking for a Call Center Representative for their New York, NY location.
 
Responsibilities:

• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Other assignment as necessary.
• Extensive phone experience and computer literate.
• Schedule appointments, reminder calls to patients.
• Book and reschedule clinic appointments.
• Answer customer inquiries regarding their clinic appointments.
• Must answer phones, utilize in house and pagers, make overhead announcements.
• Other assignment as necessary.
• Extensive phone experience and computer literate.

 
Requirements:

• Two (2) years of experience and Bilingual (facility specific).
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening providing full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issue and find effective solution.
• Preferred Skills & Experience:
• 1 year experience and Bilingual (facility specific).
• Required Education:
• High School Diploma or general education degree (GED).
• Preferred Certifications & Licensure:
• High School Diploma /GED.
• Languages:    
• English Read   Write   Speak
• Skills:
• Payroll
• Customer service
• Technical support
• Phone experience
• Computer literacy
• Additional
• Verbal and written communication skills
• Active listening
• Problem-solving

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Why Should You Apply?

• Health Benefits
• Referral Program