Call Center Representative

CONTRACT TO HIRE

MUST BE BILINGUAL (SPANISH/ENGLISH)

Position starts at $22HR. After 90 days it goes up to $25HR + commissions.

Join a mission-driven organization dedicated to helping individuals achieve their educational and career goals. This employee-focused organization is committed to empowering students to create meaningful, lasting change in their lives through career-focused education. The team is passionate about making a positive impact and values professionals who are compassionate, driven, and committed to helping others succeed.

We are seeking a Payment Specialist to join our team. In this role, you will be responsible for managing cash collections related to institutional and private loans, payment plans, and past-due inactive student accounts. You will also support the Collections Supervisor by coordinating collection efforts with loan servicers and third-party collection agencies while ensuring all collection activities comply with applicable regulatory requirements.

Successful candidates will:

• Maintain compliance with all applicable federal regulations, including HEOA Disclosure requirements, Regulation Z, Truth in Lending, and Consumer Financial Protection Bureau (CFPB) guidelines related to collection activities.
• Contact inactive students with past-due balances through outbound phone calls, email, and written correspondence to secure payments.
• Consistently meet or exceed assigned monthly collection goals and performance expectations.
• Complete the required daily and weekly collection activities to achieve account recovery objectives.
• Perform skip tracing to locate borrowers and update contact information.
• Assist with data collection, reporting, and other administrative tasks to support the collections team.
• Make approximately 120+ outbound and inbound calls per day.
• Utilize multiple systems and databases to research accounts and document collection efforts.
• Support the onboarding and training of new Collection Associates as needed.