| Location | Magnolia, TX |
| Salary | $18–$19.57 Per Hour |
Call Center Representative (Hybrid)
Location: Magnolia, TX 77355
Schedule: Monday-Friday | 8:00 AM - 5:00 PM
Pay Rate: $19.57/hour + potential overtime opportunities
Employment Type: Contract (Open-Ended)
Work Arrangement: Hybrid
LHH Recruitment Solutions is seeking a dependable and customer-focused Call Center Representative for our client in the utility services industry. This is an excellent opportunity for individuals with strong customer service experience who thrive in a fast-paced environment and are passionate about providing exceptional customer support.
In this role, you will serve as a key point of contact for customers, assisting with account inquiries, billing questions, and service-related concerns. The ideal candidate is a strong communicator, highly reliable, and comfortable navigating multiple systems while delivering a positive customer experience.
Hybrid Work Schedule
Remote: Monday and Friday
Reliable high-speed internet required
Company equipment provided
On-Site: Tuesday through Thursday in Magnolia, TX
Key Responsibilities
Manage a high volume of inbound and outbound customer calls
Respond to customer inquiries regarding billing, account information, and utility services
Accurately document customer interactions and update account records
Resolve customer concerns with professionalism, empathy, and urgency
Utilize internal systems and resources to troubleshoot issues and escalate concerns when necessary
Maintain productivity, quality, and compliance standards
Deliver an outstanding customer experience on every interaction
Qualifications
2-3 years of customer service experience required
Previous call center and/or utility industry experience preferred
Strong verbal and written communication skills in English
Proficiency in Microsoft Word, Excel, and Outlook
Ability to learn new systems and technology quickly
Excellent organizational and multitasking skills
Detail-oriented with strong problem-solving abilities
Reliable transportation for required in-office workdays
Flexibility to work occasional overtime, particularly during month-end and peak business periods
What We're Looking For
We are seeking individuals who are:
Customer-focused and solution-oriented
Dependable and committed to delivering consistent results
Adaptable in a fast-paced environment
Effective communicators with a positive attitude
Comfortable working independently and as part of a collaborative team
Attendance & Reliability Expectations
Consistent attendance and punctuality are critical to success in this role. We are looking for professionals who demonstrate a strong commitment to their assignments and team responsibilities. Clear and timely communication is expected, and reliability is essential to supporting customer service operations.
Why Join This Opportunity?
Hybrid work arrangement with remote flexibility
Competitive hourly pay
Potential overtime opportunities
Gain experience with a respected organization in the utility services industry
Collaborative team environment with comprehensive system training and support
Interested candidates are encouraged to apply today. We are actively reviewing qualified applicants and look forward to connecting with motivated customer service professionals seeking their next opportunity.
Pay Details: $18.00 to $19.57 per hour
Search managed by: Laarnie Thompson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.