Call Center Representative

This position will be responsible for handling a high volume of phone calls and managing according to customer need including: Identify customer questions, complaints, concerns, and overall needs. Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.

SNI Companies has partnered with a client offering a fully remote customer service opportunity on a contact to hire basis. This is a great opportunity to get your foot in the door with a stable and growing company. 
They offer:

• Fast paced/High volume department
• Collaborative team – talented / supportive coworkers and management
• Great benefits
• Opportunity to learn and grow your career 

This position will be responsible for handling a high volume of phone calls and managing according to customer need including:

• Identify customer questions, complaints, concerns, and overall needs.
• Provide sufficient answers and solutions to all customer queries.
• Handle customer complaints respectfully and professionally.
• Redirect customers to appropriate departments and teams when appropriate.
• Follow up with callers on complaint/question status, ensure resolution.
• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Candidates should have:

 

• 1 years of customer service experience.
• High School Diploma or GED

 
This position is fully remote with hours of 8-5/40 hours per week.  Candidates must reside in FL, TX, SC, NC, OK, MI
The role will pay anywhere from 18-19.50 depending on location and experience.
 
If interested, please apply online or reach out direction to Jordan.belanger@snicompanies.com