Call Center Representative

The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Call Center Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Call Center Representatives to join a great organization in the Jacksonville, FL area! This is an entry level position.

After at least 30 days of in-person training, this position goes fully remote. Only full-time shifts available. Must be able to work on site during training period. Must be able to pass background check and drug test.

No prior Call Center or Customer Service experienced required. Must possess strong communication skills and be able to proficiently use a computer.

Call Center Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Call Center Representative Job Description/Summary:

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Qualifications:

• High school diploma or GED required
• Strong customer service and active listening skills
• Strong data entry and computer skills
• Must be able to pass background check and drug test
• Must be able to work on-site during training period

Benefits:

• Medical, Dental, and Vision Insurance
• 401K Plan
• Short-term and long-term disability policies, life insurance policies
• PTO, Holiday Pay, Sick Day Pay
• Remote after training
• Growth opportunities available