Call Center Representative

Velocity Flex

Houston, Texas
30+ days ago

Highlights

Job Overview: We’re looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for troubleshooting IT and technical issues.

Numbers & Facts

Location

Houston, Texas

Description

Job Overview: We’re looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for troubleshooting IT and technical issues.

Essential Responsibilities:

Receives Inbound calls from customers and branches to support all lines of business.
Conducts outbound calls for troubleshooting with customers and email communications for follow up.
Generates tickets and assign as needed to the appropriate branches, internal teams, or vendors for further assistance to complete requests.
Provide excellent and professional customer service in a fast-paced environment at all times.

Primary Qualifications:

Must have a High School diploma or GED equivalent.
1 - 2 years previous Call Center experience, preferred.
Proficient in Microsoft Office and general computer navigation knowledge
Experience with hardware/network troubleshooting, preferred.

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