Job Overview: We're looking for a highly skilled bilingual call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for troubleshooting IT and technical issues.
Essential Responsibilities:
- Receives Inbound calls from customers and branches to support all lines of business.
- Conducts outbound calls for troubleshooting with customers and email communications for follow up.
- Generates tickets and assign as needed to the appropriate branches, internal teams, or vendors for further assistance to complete requests.
- Provide excellent and professional customer service in a fast-paced environment at all times.
Primary Qualifications:
- Must have a High School diploma or GED equivalent.
- Proficient in Microsoft Office and general computer navigation knowledge