Call Center Representative (House Calls) - Hybrid in San Juan, PR
UnitedHealth Group Inc
- San Juan
- 30+ days ago
Highlights
Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. Here at Optum Puerto Rico Operations weve brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions.
Numbers & Facts
| Location | San Juan |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1977 |
| Website | http://careers.unitedhealthgroup.com/ |
Description
Call Center Representative House Calls - Hybrid in San Juan PR at UnitedHealth Group
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Call Center Representative House Calls - Hybrid in San Juan PR
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Caring. Connecting. Growing together.
With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.
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Call Center Representative House Calls - Hybrid in San Juan PR
Requisition number 2359660
Job category Medical & Clinical Operations
Primary location San Juan San Juan
Date posted 04222026
Overtime status Non-exempt
Travel No
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Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
If putting a smile on someones face puts one on yours you belong on our team. Here at Optum Puerto Rico Operations weve brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions. Your helpful personality combined with our support training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career.
Upon completing the 8-week training program you will transition into a hybrid work arrangement offering the flexibility to work both remotely and on-site
Primary Responsibilities
Call members to schedule in home visits with a Physician or Nurse Practitioner
Answer inbound calls from members and assist them with inquiries
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
This is high volume customer service environment. Youll need to be efficient productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours
ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide
About Company
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.