Call Center Representative House Calls - Hybrid in San Juan PR at UnitedHealth Group
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Call Center Representative House Calls - Hybrid in San Juan PR
San Juan Puerto Rico
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Call Center Representative House Calls - Hybrid in San Juan PR
Requisition number 2359660
Job category Medical & Clinical Operations
Primary location San Juan San Juan
Date posted 04222026
Overtime status Non-exempt
Travel No
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Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
If putting a smile on someones face puts one on yours you belong on our team. Here at Optum Puerto Rico Operations weve brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions. Your helpful personality combined with our support training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career.
Upon completing the 8-week training program you will transition into a hybrid work arrangement offering the flexibility to work both remotely and on-site
Primary Responsibilities
Call members to schedule in home visits with a Physician or Nurse Practitioner
Answer inbound calls from members and assist them with inquiries
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
This is high volume customer service environment. Youll need to be efficient productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours
ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide