| Location | Oyster Bay, NY |
| Salary | $29–$31 Per Hour |
Job Title: Call Center Representative
Location: New York, NY
Job Type: Contract
Duration: 14 Weeks
Shift & Schedule: Night Shift | 12:00 AM–8:00 AM | 5 Days/Week, Including Weekends | 8-Hour Shifts | 40 Hours/Week | First 2 Weeks of Training: On-Site, 8:00 AM–4:00 PM
Local Candidates Required: Yes
Traveler Candidates Required: No
Pay Rate: $29–$31/hr
Note: This job doesn't offer any benefits.
Position Overview
We are seeking a Call Center Representative with recent hospital experience and a background in call center operations, including payroll and timekeeping support. The ideal candidate will have strong communication, problem-solving, and computer skills and be available to work overnight shifts and weekends.
Responsibilities
Handle incoming and outgoing customer service calls.
Respond to customer inquiries and resolve complaints professionally.
Provide technical support and ensure customer satisfaction.
Assist callers with payroll and timekeeping-related queries.
Actively listen to callers, identify concerns, and provide effective solutions.
Maintain clear and professional verbal and written communication.
Utilize Microsoft Word, Excel, and Outlook for daily operations.
Perform additional duties as assigned.
Required Qualifications
High School Diploma or GED.
Minimum 2 years of experience in a call center environment.
Minimum 1 year of combined call center and payroll/timekeeping experience in a call center environment is mandatory.
Recent previous experience in a hospital setting.
Strong verbal and written communication skills.
Excellent active listening and problem-solving abilities.
Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Strong computer literacy and technical support skills.