Position: Full-time, Call Center Representative
Location: Honolulu
Schedule: Monday through Friday from 8:00 am to 5:00 pm
Pay: $17.00 - $21.00 per hour (depends on experience)
Candidates must be in-state to apply and be considered.
Benefits:
- Pay Cards, Direct Deposit & Weekly Pay
- Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
- Free Online Skill Classes, EAP, Discounts & many more
We are looking for customer-focused Call Center Representatives to join a dynamic team in a high-volume service environment. In this role, you will be the first point of contact for clients, providing responsive, accurate, and empathetic support across a variety of inquiries. The ideal candidate is a strong communicator, comfortable navigating multiple systems, and committed to delivering a positive customer experience—even under pressure.
Job Duties:
- Respond to inbound customer calls with professionalism, addressing a range of questions or concerns
- Assist with account or service inquiries, system navigation, and online access issues
- Provide service directly or refer calls to the appropriate resource.
- Document customer interactions accurately and escalate complex issues, as needed
- Support transitions or updates to internal systems, platforms, or procedures
- Maintain service quality by following established policies, workflows, and service level expectations
#RemedyHIjobs
Job Requirements:
- High school diploma or equivalent required
- 1 year call center experience and/or technical rating experience training in personal multi-lines preferred.
- Strong verbal and written communication skills
- Strong interpersonal skills, ability to communicate effectively with others, and able to share in the Company’s commitment to being “always here to help”
- Excellent listening, analytical and problem-solving skills.
- Ability to multitask across systems and maintain attention to detail
- Availability for overtime and occasional Saturdays, as needed
Equal Opportunity Employer