Provides superior customer service and has the resiliency to deal with difficult guests and also the ability to work harmoniously with coworkers, meets department standards regarding dialogue and customer courtesy, achieves proficiency in all queues as deemed necessary by management, follows the prescribed script while handling calls, utilizes several computer programs simultaneously to obtain information required to effectively service the guests, processes online reservations for hotel rooms, receives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information.
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