Call Center Representative - Fraud

Pay rate: $12.25/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Responsibilities:

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits

• Create cases for customers and update order information related to fraud

• Work on alarming cases from various fraud queues

• Make outgoing calls to follow-up on fraud orders and secure equipment

• Review traffic patterns and orders for fraudulent activity

• Analyze network traffic and orders to assess risk and mitigate fraud

• Operate in a fast-paced environment requiring timely data analysis and decision making

• Utilize system tools to close cases and prevent fraud loss

• Manage multiple systems and fraud queues simultaneously

• Manage high-volume workload to effectively mitigate fraud

What We Look for in a Candidate:

• Must provide your own computer monitor, remaining equipment will be provided

• Must be 18 years of age or older

• High School Diploma or equivalent

• Must have dedicated workspace free of distraction

• Excellent communication skills

• Must have high-speed internet and ability to direct plug into ethernet portal

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Superb attendance, so you can be there when our customers need us

• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

All job offers are contingent upon completion of a background check.