Call Center Representative - ENT

Lancesoft

East Syracuse, NY

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JOB DETAILS

SALARY

$19

LOCATION

East Syracuse, NY

POSTED

26 days ago

Duration: 24 Months

Description:

·        Manage large amounts of incoming calls Generate sales leads Identify and assess customers’needs to achieve satisfaction.

·        Build sustainable relationships and trust with customer accounts through open and interactive communication.

·        Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas.

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

·        Follow communication procedures, guidelines and policies.

·        Take the extra mile to engage customers

What we help them with:

·        Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer

·        Our number one goal is to get the homeowner connected with the dealer

·        Provide customers with warranty information

·        Product comparison

·        Dealer referrals to distributors

·        Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

·        Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives

·        Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats. Identify

Requirements:

·        6+ months experience handling inbound calls in a call center environment

·        Microsoft Office proficient

·        Type 35-45 words per minute

·        Excellent verbal and written communication skills

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/