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Bilingual English-Spanish Call Center Sales and Retention Representative - ATT - Chicago Skills for Chicago
Chicago, ILToday
| Location | Chicago, AL |
| Salary | $17.50–$18 Per Hour |
Call Center Representative
Location: Naperville, IL (100% Onsite)
Schedule: Monday-Friday, 9A-6P or 10A-7P
Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks
We are seeking a Call Center Representative for our client in Naperville! This is a fast-paced environment, where you will be responsible for accepting high volume inbound calls for warranty and claims matters. This is an ideal position for individuals with at least 1 year of call center experience.
What You'll Do
Connect with customers through inbound and outbound calls (as needed)
Educate consumers on service products and account information
Assist with warranty and claims inquiries
Accurately document customer interactions within CRM platforms
Deliver an outstanding customer experience during every interaction
What We're Looking For
1 year of call center customer service experience
High volume environment with metrics/KPIs
Strong interpersonal, communication, and relationship-building skills
Experience using CRM systems and live documentation
Comfortable navigating multiple systems and applications simultaneously
Benefits include: Medical, dental, vision insurance, retirement savings options and other value-added benefits.
Pay Details: $17.50 to $18.00 per hour
Search managed by: Marissa Osorio
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.