Call Center Representative - Bachelors Degree Required
The DAVIS Companies
- Alpharetta, GA
- Today
- $21 Per Hour
Highlights
Leading automotive company in Alpharetta, GA is seeking a driven, people-focused Early Customer Account Representative to help customers bring their accounts current and get back on track. Make outbound calls and field inbound calls from customers with accounts 5–29 days past due, handling 200+ calls daily.
Numbers & Facts
| Location | Alpharetta, GA |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1976 |
| Website | http://www.daviscos.com |
Description
Job Description
Job Description
Early Customer Account Representative - Contract To Hire
Leading automotive company in Alpharetta, GA is seeking a driven, people-focused Early Customer Account Representative to help customers bring their accounts current and get back on track
Pay Rate of the Early Customer Account Representativ
Availability to work both 8:00 AM–5:00 PM and 11:00 AM–8:00 PM shifts is required. Overtime is required 2–3 Saturdays per month, from 8:00 AM to 12:00 PM.
Responsibilities of the Early Customer Account Representative:
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.
Leading automotive company in Alpharetta, GA is seeking a driven, people-focused Early Customer Account Representative to help customers bring their accounts current and get back on track
Pay Rate of the Early Customer Account Representativ
- $21.00 per hour — bachelor's degree.
- $21.50 per hour — bachelor's degree and bilingual.
Availability to work both 8:00 AM–5:00 PM and 11:00 AM–8:00 PM shifts is required. Overtime is required 2–3 Saturdays per month, from 8:00 AM to 12:00 PM.
Responsibilities of the Early Customer Account Representative:
- Make outbound calls and field inbound calls from customers with accounts 5–29 days past due, handling 200+ calls daily.
- Assist customers in bringing their accounts current with clear, helpful guidance.
- Identify the root cause of customer delinquency and use negotiation skills to generate effective solutions for both AHFC and the customer.
- Educate customers so they understand their options and next steps.
- Actively contribute to center objectives tied to delinquency management.
- Maintain an enthusiastic, positive attitude throughout every customer interaction.
- Follow all company policies and procedures.
- Excellent verbal communication skills, with the ability to explain information clearly and effectively.
- Strong multitasking skills — able to talk and type simultaneously.
- Customer service orientation with a focus on delivering exceptional service.
- Proficiency handling phone-based interactions and comfort working at a desk on the phone for 8-hour shifts, plus overtime.
- Self-starter attitude with initiative and ownership of tasks.
- Self-awareness of personal strengths and areas for improvement.
- Adaptability to feedback and changing processes.
- Willingness to learn and stay updated on relevant information.
- Bilingual proficiency in English and Spanish is preferred.
- A 4-year college degree is preferred.
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.
About Company
The DAVIS Companies is a preferred source for Staffing Solutions and Talent Advisory Services, specializing in contract, contract-to-hire and direct hire staffing for Engineering, Skilled Manufacturing, Accounting & Finance, IT and Software personnel. With corporate headquarters in Marlborough, MA and offices in Massachusetts, New Jersey, Minnesota, Tennessee and Georgia, we put great people to work in great companies.
We strive to become the preferred source for employment and human resource services in the New England region and select national locations for companies that design, manufacture and distribute products. We are dedicated to serving our customers and the community with the highest levels of service, collaboration, knowledge, professionalism, and integrity. The measurement of our success is the satisfaction and trust of our candidates and customers.