Call Center Rep - Patient Care Associate

Molen Orthodontics in Sumner, WA is hiring an attentive, precise, and enthusiastic person to assist patients as our full-time Call Center Rep - Patient Care Associate! If you have a gift of gab and love being able to help others, then this could be the perfect opportunity for you!

When you join us, you'll make $20.00 - $22.00/hour (based on experience) and have a 4-day workweek, working from 7:00 am to 5:00 pm. We can't forget about our exceptional benefits package, which includes:

• Health insurance
• Vision
• HSA/FSA
• Life insurance
• Short- and Long-term disability
• 401(k) with match
• Bonus structure
• Uniforms
• Anniversary bonus
• Holiday pay (4 pd)
• Company parties

Don't let this opportunity pass you by! Apply today!

CALL CENTER REP - PATIENT CARE ASSOCIATE QUALIFICATIONS

Requirements:

• Basic computer skills and Microsoft Office experience
• Positive, enthusiastic, and professional attitude
• Collaborative team spirit
• Strong communication and problem-solving skills
• Time management and task prioritization abilities
• Solid work ethic and self-motivation to succeed
• Desire to learn more and grow in the field
• Genuine passion for helping others and elevating the patient experience
• High school degree or equivalent
• Ability to sit for extended periods and speak over the phone

Preferred Criteria:

• 1+ years of experience in a customer service or call center position
• Bilingual communication skills

WHAT TO EXPECT

Our Call Center Rep - Patient Care Associate represents our office and sets the tone for our patients' experiences. Communication, organization, attention to detail, and a positive attitude will be your keys to success! When you join us, you will:

• Promptly and professionally respond to patient messages, including phone calls, emails, faxes, and live chats
• Answer patient questions, address concerns, and direct calls to the correct person/department
• Schedule, reschedule, and confirm orthodontic appointments
• Make outbound phone calls and follow sales scripts to encourage patients to book cancelled appointments and maintain a high retention rate
• Process payments and promote relevant products/contests
• Deliver incredible experiences and help maintain our excellent reputation

A LITTLE ABOUT US

At Molen Orthodontics, we've been creating confident smiles for over 50 years, and we believe our team is the heart of that success. Founded in 1972 with a bold vision to transform orthodontic care, we've grown into a collaborative, customer-obsessed practice that blends cutting-edge technology with artistic precision. Today, Dr. Rick, Dr. Aaron, and Dr. Chris lead a passionate team dedicated to innovation, excellence, and making every patient's journey extraordinary. When you join Molen, you're not just taking a job - you're becoming part of a supportive community that values growth, creativity, and the power of teamwork. If you're ready to help shape the future of orthodontics, we'd love to welcome you to the Molen family.

If you're customer service-driven and patient-oriented, we want you on our team! Take the first step by completing our short initial application.