Call Center Patient Coordinator

Answer inquiries by clarifying desired patient needs and information, researching, locating, and providing a solution, implementing solutions, and escalating any unresolved issues. We place great emphasis on collaborative efforts within our team and are committed to providing a workplace where each staff member feels supported and valued.

Overview:

 

Collins Dental is seeking a Call Center Patient Coordinator to join our dedicated team in Winter Springs, FL! We place great emphasis on collaborative efforts within our team and are committed to providing a workplace where each staff member feels supported and valued. If you have a niche for customer service and strong attention to detail, we want to hear from you! Submit your application today!

 

Benefits

• Competitive pay based on experience
• Monthly production-based bonus opportunities
• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program

Requirements

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer inquiries by clarifying desired patient needs and information, researching, locating, and providing a solution, implementing solutions, and escalating any unresolved issues
• Follow communication “scripts” when handling different calls
• Seize the opportunity to “close” the call
• Build sustainable relationships by engaging patients and going the extra mile
• Keep records of all conversations in a comprehensible way
• Continue to update job knowledge by participating in team meetings and education opportunities
• Meet personal and team qualitative and quantitative targets

Qualifications

• Prior customer service experience
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