Call Center Manager

Company Overview: IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. As of the end of IES’s 2021 fiscal year ending September 30, 2021, IES produced over $1.53 billion in revenue and employed over 6,800 employees at over 99 domestic locations across the United States.

General Job Description:

IES Residential is currently seeking an individual to join our Bayonet Plumbing, Heating, and Air Conditioning team.

 

 

· Minimum 5 years supervisory experience managing a team of at least ten people

· Experience working within a high-volume Call Center and/or Dispatch environment

· Excellent communication skills; both verbal and written

· Computer and technology literate

· Highly attentive; does not overlook the details

· Demonstrated ability to train others

· Ability to prioritize and re-prioritize often

· Must be able to pass a pre-employment drug screen and background check

· Experience with Service Titan preferred

 

Specific Qualifications:

Benefits:

· Medical Insurance

· Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization Insurance

· 401K

· Company paid Life Insurance and Short-Term Disability Insurance.

 

Company Overview:

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2021 fiscal year ending September 30, 2021, IES produced over $1.53 billion in revenue and employed over 6,800 employees at over 99 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

 

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

• Our commitment to our employees is reflected by our actions: 
• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and  Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs