Call Center Manager/Leader

Storm Guard Madison

  • Madison, Wisconsin
  • 24 days ago

    Highlights

    This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.

    Numbers & Facts

    LocationMadison, Wisconsin
    Websitehttps://www.stormguardrc.com/

    Description

    Responsive recruiter
    Benefits:
    • 401(k) matching
    • Bonus based on performance
    • Dental insurance
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Training & development
    • Vision insurance

    Call Center Team Lead


    Benefits
    Paid and ongoing training
    Real growth opportunities
    Health insurance
    Dental insurance
    Vision insurance
    401(k) with a 4% company match
    Base salary ($18+ DOE) + uncapped commissions + leadership incentives
    Paid time off

    About the Role
    The Call Center Team Lead inspires performance, creates accountability, and elevates results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.

    Responsibilities
    Lead From the Front
    • Make inbound and outbound calls to homeowners
    • Convert qualified leads into scheduled appointments
    Coach & Develop Team Members
    • Review calls and identify opportunities for improvement
    • Reinforce scripts, best practices, and sales techniques
    • Help improve conversion rates and appointment quality
    Drive Performance & Accountability
    • Track daily activity and key performance metrics
    • Ensure CRM accuracy and proper lead management
    • Create a culture of ownership, urgency, and continuous improvement
    Support Growth
    • Work directly with leadership to improve systems, processes, and performance
    • Play an active role in scaling the call center operation
    Requirements
    • Experience coaching, mentoring or managing a team
    • Have a hunger for growth, personal improvement, and exceeding goals.
    • Proven success in inside sales, appointment setting, or call center environments
    • Strong communication and relationship-building skills
    Schedule
    Monday – Thursday: 2:00 PM – 8:00 PM
    Friday: Optional 2:00 PM – 5:00 PM
    Saturday & Sunday: 10:00 AM – 2:00 PM

    About the Company
    Storm Guard of Madison is on a mission to be the Gold Standard in the roofing and construction industry. Our over 1,000 five-star reviews are a testament to the quality of our work, but also to our commitment to our community. In order to achieve such a monumental goal, we believe in fostering our team and supporting them in order for them to be able to reach and exceed their goals.
    Compensation: $40,000.00 - $85,000.00 per year




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